Cancellation & Refund Policy

Last updated: April 2026

At Tamzon, customer satisfaction is our priority. This policy explains how cancellations, returns, and refunds are handled.

1. Order Cancellation

Before Shipment

You can cancel your order before it is shipped by contacting us via:

• 📧 [email protected]
• 📞 +91 8848505438

If the order is cancelled before dispatch, you will receive a full refund.

After Shipment

Orders cannot be cancelled once shipped. However, you may request a return after delivery (see Return Policy below).

2. Return Policy

We accept returns under the following conditions:

You may request a return if:

• You received a damaged product
• You received a defective product
• You received the wrong item

Return Request Time

You must request a return within 3 days of delivery.

To request a return, email us with:

• Order number
• Photos of the product
• Reason for return

3. Non-Returnable Items

The following items cannot be returned:

• Used or worn products
• Products without original packaging
• Items damaged by misuse
• Clearance or sale items (if applicable)

4. Refund Process

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• It may take additional time for the bank/payment provider to reflect the amount

5. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again
2. Contact your bank/payment provider
3. If the issue still persists, contact us

6. Damaged or Wrong Product

If you receive a damaged or wrong item, please contact us within 24–48 hours of delivery with photos.

We will arrange a replacement or refund.

7. Contact Us

For cancellation, return, or refund requests:

📧 Email: [email protected]

📞 Phone: +91 8848505438